Frequently Asked Questions
Everything you need to know about ESR products and services.
What is the standard shipping time for ESR orders?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and tracking information will be provided via email once shipped.
What is your return policy for electronics and accessories?
We offer a 30-day money-back guarantee on all ESR products. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.
Do ESR products come with a warranty?
Yes, all ESR products include a standard 12-month warranty covering manufacturing defects. You can also register your product on our website to extend your coverage.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also log into your ESR account to view real-time updates.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are ESR screen protectors and cases compatible with wireless charging?
Yes, our cases and screen protectors are specifically engineered to be thin yet durable, ensuring full compatibility with Qi-standard wireless chargers and MagSafe technology.